Welcoming and Retaining a Customer
Post-Bac
EN INITIAL
Discover how to provide exceptional service that combines interpersonal skills and technical expertise to best serve customers…
Duration
Non spécifié
Output level
Post-Bac
Format
Initial
Campus
Non spécifié
Back to school
Non spécifié
Language
French
Employability rate
Non spécifié
Introduction
Une formation tournée vers les métiers du tourisme d'aujourd'hui et de demain
Upon completion of the training, trainees will be able to welcome and inform guests in a thoughtful manner. You will be able to analyze their needs and expectations in order to personalize their welcome and their stays. You will be able to build customer loyalty in all situations by providing high-quality service and establishing a relationship of trust.
Detailed Programme (Modules)
- Defining the Concept of Grooming in Customer Service
- Adapt your personal presentation to each work situation
- Projecting a Professional Image Through Dress and Appearance
- Adopting the Right Attitude and Language When Dealing with Customers
- Identify and recognize the different types of customers
- Identify customer expectations
- Identify the expectations of international customers
- Make a reservation
- Respond to various customer inquiries by phone
- Applying Interpersonal Skills on the Phone
- Respond Effectively by Practicing Paraphrasing
- Check in a guest
- Process a customer checkout
- Anticipate customers' specific needs by observing their behavior
- Customize Customer Service
- Promote the hotel's services
- Implement initiatives designed to promote customer satisfaction and loyalty
- Manage Customer Returns to Strengthen the Relationship
- Respond to customer comments (bookings, shipping, etc.)
Why Choose Honest Inn Academy?
Accredited programmes
International recognition
Experiential learning
Immersive teaching
Professional network
Prestigious partnerships
Personalised support
From admission to integration