Handling Difficult Situations with Customers
Post-Bac
EN INITIAL
Developing the ability to manage conflicts with customers is of paramount importance in customer relationship management.…
Duration
Non spécifié
Output level
Post-Bac
Format
Initial
Campus
Non spécifié
Back to school
Non spécifié
Language
French
Employability rate
Non spécifié
Introduction
Une formation tournée vers les métiers du tourisme d'aujourd'hui et de demain
Developing the ability to manage conflicts with customers is of paramount importance in customer relationship management. This training will provide you with practical tools to effectively handle these sometimes delicate situations.
Detailed Programme (Modules)
- Analyzing Verbal and Nonverbal Communication
- Use Active Listening
- Adapting Your Verbal and Nonverbal Communication
- Coordinate with the relevant teams to ensure an effective resolution
- Involve the customer in the effective resolution process
- Identify and rephrase customer requests
- Ensure that the customer is satisfied with the solution
- Develop a customer follow-up process
- Analyze the Impact of Complaints on Customer Satisfaction
- Identify preventive measures
- Analyzing Violent Customer Behavior
- Keep Your Clients and Yourself in the Safety Zone
- Develop a communication strategy to defuse tensions from the outset
Why Choose Honest Inn Academy?
Accredited programmes
International recognition
Experiential learning
Immersive teaching
Professional network
Prestigious partnerships
Personalised support
From admission to integration